Terms and conditions

1. Active Health
a) "Active Health" is a registered trademark of Apollo Tau International LTD.

b) The material in the Web Site is copyright of Apollo Tau International Ltd or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.

2. Contacting Us
a) Please contact us by phone or by email. Phone: +44 0207 193 8622, or by email mark@activehealth.co.uk, or by using the form in our contact section. Email contact is prioritised, but we will do our best to answer and reply to any phone calls - it may take us a little while, we are a small company, please be patient.

3. Web Site Information
a) We have tried to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.

b) We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

4. Description of Products
a) The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.

b) We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.

5. Ordering Products
a) You may order products from the Web Site by submitting a completed order form through the check out procedure.

b) We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.

6. The Price and Payment
a) The price of the products will be the price quoted in the Web Site at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.

b) In addition to the price, you will have to pay our delivery charges as quoted in the Web Site at the time we accept your order - unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.

c) Payment is made via our own payment providers by debit or credit card, or via PayPal without a pre-existing PayPal account or via a pre-existing PayPal account, at the time we accept your order. The credit cards we accept are listed in the Web Site at the time you place your order. Refunds will generally be made by means of a credit to your credit card.

d) Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mispriced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

7. Delivery of Products
a) We will arrange for delivery of the products you order by the method and to the address which you specify in the check out procedure. However, the time for delivery will not be essential to the contract between us.

b) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

c) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

d) We endeavor for all orders to be fully delivered in 4 working days, most are delivered in 2-3 days, but occasionally orders may take a week to be delivered, depending on volume of traffic, time of year (Christmas orders often take a few days longer) and so forth.

8. Cancelling Orders and Product Returns
a) You may cancel your order by notifying us in writing at any time up to 14 days after your products have been delivered. The notification should state your order number and give the reason for cancellation.

b) If you cancel your order after we have dispatched the products, then you must return the products to us at the address mentioned above. The products should be returned, unopened and unused, in the same condition it was dispatched and at your own expense. We only accept returns if they are sent recorded delivery, as it is the only way we can confirm the item has been returned.

c) You can no longer cancel your order once you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products will be unaffected.

9. General
a) The products advertised in the Web Site are intended for sale to persons dealing as consumers and are not for re-sale.

b) The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.

c) Any contract between us shall incorporate these terms and conditions and be under English law. If there is any dispute, the English Courts will have exclusive jurisdiction.

10. Minimum age for site usage, making purchases and using products.
a) The site can be used by people of any age, it contains no elicit material or information likely to cause harm or distress to any individual.

b) We only accept purchases from people aged 18 or over, and by making a purchase you are confirming that you are of at least 18 years of age.

c) Before using any Active Health product, if taking any form of medication or suffering any known pre-existing condition, you should consult your physician / doctor / general practitioner. If you are concerned about consuming a new product, you should consult your physician / doctor / general practitioner before use. Active Health and Omicron Beta Ltd accept no responsibility for any resultant symptoms or contraindications, other than in respect of negligent practice on our part.

11. Privacy Statement.
a) We take both privacy and data protection very seriously. We will never divulge your information or any form of contact details with any third parties.

b) We only send emails to our customers if they opt in to our newsletter. Any newsletters can be opted out of via the link at the bottom of any newsletter email.

©2015 Apollo Tau International Ltd.